RETURN POLICY
If, after you receive your purchase, you are not completely satisfied with your purchase, you may return the products to us in unused condition within ten (10) days and obtain a refund of the original purchase price of the merchandise, less a ten percent (10%) restocking fee. However, due to the nature of wine and beer products, as well as food products, and the State laws governing these, no refunds can be issued on these items. Wine and beer are perishable agricultural products and, consequently, their wholesomeness and quality depend on carefully controlled climatic storage conditions. Berkeley Wine Company prides itself on presenting pristinely kept products. As we cannot control these factors, once a perishable product leaves our facility we can no longer guarantee its condition and, accordingly, can not accept returns on wine, beer or food products.
Any non-current vintage wines are sold "as is". Due to the age of the wine, we are not responsible for corkage or other wine defect, which although rare, do occassionally occur with older wines.
Before returning a returnable product, please obtain a return merchandise authorization number (“RMA”) from us. You may then return the product, freight prepaid, in its original shipping container, with the RMA clearly marked on the outside of the packaging to us. You shall bear the risk of loss or damage to the Product during such shipment.
Returns and replacements are also subject to these terms: 1) Shipping and handling charges are not refundable; 2) Customer is responsible for all freight charges involved in returning and replacing items; 3) Non-defective returns and refused shipments are subject to a 10% restocking charge.
PRIVACY POLICY
Adelphia Wine Market (“AWM") is committed to protecting the privacy of our customers. We take the issue of privacy seriously and have established certain policies to assist in safeguarding the personal information of our customers. Please note that any information collected by AWM remains the sole property of AWM.
Information Collected By Us
If you do nothing during your visit but browse through the web site or download information, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help us improve our web site and tell us the number of visitors to our site each day. Such information may include the following:
* The visitor's domain name and e-mail address, when available
* Aggregate information on what pages are accessed
* Date and time you access our site
* The address of the Web site that linked to us (referrer URL), if applicable
Information Collected with your Permission
If you purchase a product or service from us, we request certain information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, billing address and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Alternatively, you may register an account with us or add yourself to our email whereby you may submit the following information to us.
* Your email list.
* Your mailing address
* Your telephone number
* Your preferences, such as wine, price point, etc.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Communications from the Us
We will occasionally send you information on products, services, or events. You will be signed up for these communications when you place an order with us, unless you choose not to receive future communications from us. You can sign up for these emails from us on your account page. If you prefer, we present the option not to receive these types of communications. In addition, in each email communication to you, there is an option to for you to be removed from our mailing list.
In addition, you may contact us as follows to request to be removed from our mailing list:
By email: orders@adelphiamarket.com
By telephone: (908) 502-5335
By mail: 79 Morristown Road, Bernardsville, NJ 07924
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by BWC. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
With Whom Will the Information Be Shared?
The personally identifiable information gathered during your visit to this Web site is not shared with any organization for any purpose.
Our Use of Cookies
Many Web sites now use "cookies" to provide useful features to their visitors by providing customizable and personalized services.
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a Web site may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.
Your browser software can be set to reject all cookies, or to ask you if you would like to accept or decline a cookie from a particular site before it is set. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section of the toolbar. You should know, however, that if you reject a cookie, certain functions and conveniences of a site may not work properly.
We use cookies on our Web site for the following purposes:
* Store and sometimes track visitor preferences
* Store personal identifying information
* Record session information, such as items that consumers add to their shopping cart.
* Record user-specific information on what pages users access or visit
* Alert visitors to new areas that we think might be of interest to them when they return to our site
* To record past activity at a site in order to provide better service when visitors return to our site
* Customize web page content on visitors browser type or other information that the visitor sends
E-Commerce and Online Shopping
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Limitation of Privacy Policy
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and property and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
The policy may change from time to time so please check back periodically. If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the end of our Privacy Statement.
IMPORTANT NOTE: If you do not agree to the terms of this Privacy Statement, you are not authorized to use this site.